SMS Terms and Conditions

Program description

Rigo sends transactional SMS messages related to appointments and orders placed by phone. Messages include booking confirmations, appointment reminders, and cancellation notices.

How Opt-In Works

Rigo collects SMS consent verbally during a live phone call. There is no web form and no purchased or imported list.

Step 1 — Caller reaches a business served by Rigo

The caller dials the business's published phone number. Rigo answers and identifies itself as an AI assistant.

Step 2 — Rigo asks for a mobile number

When a booking or order is being completed, Rigo asks for a mobile number to send the confirmation.

Step 3 — Rigo states the consent language

I'll text the confirmation to this number from Rigo. Message and data rates may apply, and you can reply STOP anytime. Is that okay?

Step 4 — The caller must verbally agree

The number is recorded only after the caller says yes. If the caller declines, the booking is still completed and no SMS is sent.

Step 5 — One confirmation message is sent

Sent from +1 888 801 0138, beginning with the “Rigo:” prefix.

Business owners receive operational notifications under a service agreement signed during onboarding.

Prospective clients who call our business line may receive a single follow-up message, only when they explicitly request it during the call.

All messages are sent from +1 888 801 0138.

Reply STOP to opt out at any time. Reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Who receives messages

Customers who call a business served by Rigo and provide their mobile number during the call, and merchants who subscribe to Rigo for booking notifications.

How consent is obtained

Consent is collected verbally during the phone call. The AI assistant asks the caller for a mobile number and states that a confirmation message will be sent. Callers may decline. Merchants consent at the time of account setup.

Message frequency

Message frequency varies. Customers typically receive 1 to 3 messages per booking (confirmation and reminders). Merchants receive one message per new booking and an optional daily summary.

Opt out

Reply STOP to any message to stop receiving messages. You will receive a single confirmation and no further messages.

Help

Reply HELP for assistance, or email [email protected], or call the number on the Contact page.

Cost

Message and data rates may apply. Rigo does not charge for messages; your mobile carrier's standard rates apply.

Carriers

Carriers are not liable for delayed or undelivered messages.

Privacy

See our Privacy Policy. We do not sell or share mobile numbers for marketing purposes.